Della Help

Getting started — your first day with your AI Operator

What to do on day one, what to approve, what to expect from voice, and where to look when something feels off.

Privacy + HIPAA — how we protect patient data

How Della handles PHI — the BAA chain, render-time redaction, admin unredact audit log, and what we won't store.

Reporting an issue

How to tell us when something is wrong — the drawer, the SLA, and what happens after you send.